How Does The Return Material Authorization (RMA) Process Work?
Return merchandise authorization (RMA) is a number all products being returned to Tiny Labs require. Whether for technical or warranty service. To request an RMA number, please email email@example.com. In other words, Tiny Labs Customer Support will review your request and issue an RMA number via email. When you have received your RMA number, return the product to the following address with the RMA number clearly visible on the outside of the shipping package.
ATTN: RMA Department
6010 CAJON BLVD
SAN BERNARDINO, CA 92407-1638
For products under warranty, the customer pays for shipping to us and we pay for the return shipment. For products NOT under warranty, the customer pays for shipping both ways. It is important to realize that Tiny Labs will only accept merchandise with a valid RMA number on the shipping label. In other words, any merchandise or items received by Tiny Labs without a valid RMA number will be returned un-serviced to the customer at the customer’s expense.
At Tiny Labs discretion, any equipment Tiny Labs supplies as replacement equipment (e.g., for warranty or exchange purposes) may be new, recertified, or refurbished. Any equipment supplied as replacement equipment will carry the remainder of the one (1) year warranty described above. Please note that the extended warranty does not apply to all these units which are repaired via our RMA program. All recertified or refurbished replacements shipped back by Tiny Labs uphold the quality specifications and guarantee of our products.
Tiny Labs warranty policy does NOT cover shipping damage, accidents, and damage due to mishandling. Including abuse, improper use, and product modifications, are not covered. The customer will be alerted of damage if a unit was received for repair with shipping or mishandling damage. As well as alert them of any additional repair costs before proceeding with repairs. Tiny Labs needs to receive confirmation from the customer to begin repair within three business days. If not, the customer will receive the damaged unit back unrepaired. It is important to note this will be at the customer’s expense.
Our average repair turnaround time is 15 business days, not including shipping. If you require a status, please contact Tiny Labs Customer Support with the RMA number. In other words, you will receive a status within two business days.