Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Gift cards
  • Downloadable software products


To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 business days.

Late or missing refunds

Please contact your credit card company, it may take some time before your refund is officially posted.

If you still have not received your refund, please contact us at info@tinylabs.io

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tinylabs.io

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Contact us at info@tinylabs.io for questions related to refunds and returns.

 

Limited Product Warranty

Except as otherwise agreed to by Tiny Labs, Inc in writing, products such as electronic instruments, mechanical products, spare parts, probes and cables are warranted, to the original Customer only, for use solely by Customer or direct affiliate, against defects in material and workmanship for a period of twelve (12) months from the date of purchase. Additional coverage may be provided under any Hardware Maintenance Plan (HMP) purchased by the Customer. Probes and cables are considered consumables and require periodic replacement due to wear. Tiny Labs, Inc does not warrant the service life of probes or cables. Tiny Labs, Inc does not warrant any products against defects caused by misuse, abnormal operating conditions, alterations or damage caused by events beyond the control of Tiny Labs, Inc. Tiny Labs, Inc shall not be liable for product defects caused by or resulting from any inaccuracies in any drawing, description or specification supplied by the Customer. Upon Customers written request during the warranty period, Tiny Labs, Inc, at its choice, will repair or replace defective products within a reasonable time. The original term of warranty applies, without extension, for repaired or replacement products. All defective product shall be sent to Tiny Labs, Inc prepaid by Customer in packaging appropriate to prevent damage in transit. The Limited Product Warranty does not apply to periodic calibration or minor maintenance as described in products operating manuals. All Customer paid repairs performed by Tiny Labs, Inc are warranted against defects in materials and workmanship for 90 days from the completion of repair. Upon Customer’s written notice of defect within the 90 day period, Tiny Labs, Inc will replace the defective part(s) and/or re-perform the service. This warranty is limited to failures in areas directly related to the repair performed.

 

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